Registration and Welcome

Welcome Address

• Understanding the importance of "soft skill" development with frontline staff as a means to engaging them to deliver a better retail experience to customers.
• Unleashing the potential of staff by putting relationship before task ("connect"), harness the power of experimentation ("create") and STOP planning and START doing ("act"). Instilling in them the right mind-sets, behaviours, and actions.
• Case studies that tell you how to do it all in your company

Speakers

Steve Page,
SVP, Operations Planning & Support,
du

Johann Schradt,
Director - Strategy & Service Excellence - Operations,
du

• Get the insights of real-live loyalty scenarios – fact and figures
• Considering a Loyalty program for your Business? – understanding the potential
• How to budget and what to expect re. ROI?
• The seamless way to launch a successful program

Speaker

Kira Milan,
Managing Director,
Vice Versa

• Using Big Data to predict trends and proactively respond to demands
• Combining enterprise data with external data
• Pinpoint customers and segmenting customer according to behavior

Speaker

Bastien Renault,
Business Analyst,
Mohamed Hilal Group

• Determining consumers’ price sensitivity through shopper insight
• Using the shoppers value equation to create unique offers that customers value
• Developing personalized that appeal to customers shopping behaviors and preferences

Speaker

Mark Lack,
COO,
Retail Arabia

Morning Coffee and Networking Break

• Using the rigth tools to gain in-depth customer insight to better understand today's customers
• Using anayltics to craft more targeted customer communications across all channels
• Using insights to identify new and faster ways to optimise assortment, understand demand and engage consumers

Panelists:

Paul Winsor,
Director, Market Development for Retail & Services Industries,
Qlik

Cristian Gangemi,
GCC Regional Business Development Manager / Country Manager,
BOARD

Bastien Renault,
Business Analyst,
Mohamed Hilal Group

• Monitoring real-time analytics and results to improve inventory control and optimize pricing and promotions
• Implementing strategies that track in-store operations to prevent stock-outs and overstock
• Integrating inventory control management to deliver accurate store inventory visibility across all channels

Speaker

Ayaz Ali,
Head of Buying, Merchandise Planning & New Business,
Al Khayyat Investments

• Using technology to gain real-time insight into the supply chain to sell via online and in-store channels to how much is needed on the shelf
• Implementing a supply chain network that tracks inventory and demand changes, and allows retailers to respond to the latest demands in real time
• Aligning the supply chain and marketing teams to successfully launch a promotion

Speakers

Mushtaque Rahamat,
Head of Supply Chain,
Basicxx

Shailen Shukla,
Head of Logistics,
Jumbo

• Discover what makes a destination when so much can be accessed online.
• Learn how to create new forms of intimacy between brand and consumer that feel authentic & real.
• Understand how brands can remain consistent so they do not become diluted as a result of localization

Speaker

James Farnell,
International President, Retail Design Institute, Creative Director,
Brand Experience Studio, Little

• Capturing and using customer insight to better understand their needs, intentions, preferences, and desired level of interaction
• Utilizing data analysis to build unique strategies and programmes for each customer; moving away from the one-size-fits-all approach
• Joining data across all channels to create a unified journey to ensure personal interaction with customers both online and in-store

Speakers

Leon D’Silva,
Head Of Training & Development,
Life Pharmacy

Ajit Rao,
Executive Director, Client Services,
The Nielsen Company

Hani Masgidi,
General Manager - Group CRM,
AW Rostamani

Networking Lunch and Close of Summit